2 Year Warranty

 

WARRANTY TERMS

We offer a 2 year structural warranty on the frames of all our Arena Living furniture, covering both manufacturing and/or material defects. This is offered to the original purchaser only; guaranteeing a replacement, repair or refund in accordance with our terms*.

Arena Living warrants to the original purchaser that our outdoor furniture is free from defective materials and workmanship under its intended reasonable
use.

Please note, outdoor cushions bought directly from Arena Living are advertised as water resistant; they are not intended to be stored outside.

The warranty starts from the date of delivery.

The warranty does not cover plastic fittings, assemble items, coatings and additional items in a set such as the parasol, parasol base, cushions, garden covers or scatter cushions. These are covered by the standard 6 months warranty. Glasstops are not covered under the warranty. The warranty apply to the defective unit only and not the whole set.

The warranty is non-transferable, and is applicable to the original purchaser only. Proof of purchase may be required.

Any product believed to be of faulty materials or workmanship should be reported to Arena Living as soon as reasonably possible.

Following Arena Living’s assessment, any fault found and covered by this warranty will be rectified by the replacement or repair of the faulty part or product. If deemed necessary to return for repair, Arena Living will arrange for the product to be returned to us via our choice of transit, repaired, and returned free of charge.

No returns are accepted without prior authorization from Arena Living.

The product must not have been misused, handled carelessly, nor been
damaged, neglected, or used in abnormal conditions.

The product must not have been modified, altered in any way, or repaired by
anyone other than a member of Arena Living staff or their appointed representative.

This warranty does not apply to normal wear and tear caused by regular use.

Damage such as dents, scratches, marks and tears to fabrics or fibers that
have happened during normal use are not covered by this warranty.

General 1 Year Warranty

Wheels and glides are excluded from the general warranty, but are guaranteed
for a period of 1 year from the date of delivery.

The following range of products have different warranty terms.
The Swing Chair range is covered by 1 years on the rattan, 1 years on the frame against rust.